Who makes Tuff-Guard® products?
How can you afford to sell Tuff-Guard® products at such a great price? Will prices for products change?
How can I place an order?
What form of payment do you accept?
When will I receive my order?
What happens if the product I order is not available?
Do you charge sales tax?
Can I cancel my order and how long would it take to get my credit back?
What should I do before receiving my order?
Can I ship my order to another address?
How are shipping and handling (S&H) charges calculated?
Can I track my package?
Can I use my account number to ship my order?
Can I ship my order via USPS mail?
What shipping method can I use for my international order?
Q: Who makes Tuff-Guard® products? Back to Top
A: Tuff-Guard® products are made by exclusively by J-Kat Manufacturing Company and are designed to the same high standards as well known name brand products, but with one major difference®the price!
Tuff-Guard® products, are available through other retailers and distributors.
Q: How can you afford to sell Tuff-Guard® products at such a great price? Back to Top
A: All Tuff-Guard® products are manufactured by J-Kat Manufacturing Company exclusively at our factories. This means that you are buying "Direct from the Manufacturer". Without the high markups of other brand name products, or the cost of using a "middleman," we are able to pass dramatic savings along to you!
While the price may be low, Tuff-Guard® quality is excellent. Every item that carries the Tuff-Guard® label either meets, or in most cases exceeds, equivalent competitors' products. In order to ensure this, we have quality control personal at our factories to ensure quality control is at its highest.
Q: How can I place an order? Back to Top
A: Orders can be placed on-line, or by phone, mail, or fax. You can also visit our showroom.
1. Order Online: We accept Mastercard, Visa, and American Express.
2. Order by phone: Please call 1-818-908-2623 M-F from 8:00AM-5:00PM Monday-Friday. To expedite your phone order, we recommend that you fill out the order form completely and have your credit card with expiration date ready when you call to place your order.
3. Order by fax: Please fax us your order form or 818-908-8906 . If you don't have an order form, it can be downloaded.
4. Order by mail: Please fill out the order form that can be found in the catalog or downloaded and mail it to:
17216 Saticoy St #265
Van Nuys, CA 91406
5. Visit our showroom:
Los Angeles Showroom
Q: What form of payment do you accept? Back to Top
A: We accept Visa, MasterCard, American Express, and for online, phone, fax, or mail orders; and we accept checks, cashier's checks, or money order for mail and Purchase Orders.
Q: When will I receive my order? Back to Top
A: Orders placed by 12PM Pacific Standard Time will be ship the same day at no additional charge. There are a few exceptions, of course. The item(s) must be in stock when your order is placed, you must use a credit card and it must clear with no problems. Also, items with embroidery, tailoring, engraving, or customization may be delayed.
Your package should arrive within 3-7 business days (Monday - Friday, excluding weekends and holidays). Since our Distribution Center is located in Southern California, East Coast orders may take longer. For faster delivery options, 2nd Day Air is available for an additional cost. For Next Day Air or other information, please contact our friendly Customer Service Line at 1-818-908-26233 from M-F 8:000AM-5:00PM Monday-Friday.
Q: What happens if the product I order is not available? Back to Top
A: The product will be placed on backorder and most of the time, the product has already been ordered by our Purchasing Department. If we have your updated email address, we will inform you via email when your product is shipped. If you decide to cancel your order, please call our friendly Customer Service line at 1-818-908-26233 from M-F 8:000AM-5:00PM Monday-Friday.
Q: Do you charge sales tax? Back to Top
A: We charge sales tax ONLY to California customers.
Q: Can I cancel my order and how long would it take to get my credit back?
A: Yes, as long as the order hasn't been shipped or customized. If you cancel prior to ship confirmation, your credit card will not be charged and if you've mailed a check to us, you will receive a check within 15-30 business days (Monday-Friday, excluding weekends and holidays).
Q: What should I do before receiving my order? Back to Top
1. Carton should be checked for damage before signing delivery receipts.
2. Should there be damage or distortion of any kind, write "DAMAGED CARTON" on all delivery receipts before signing.
3. Do not discard damaged cartons as they must be held for inspection purposes.
4. Until requested by the Delivering carrier, damaged merchandise should not be removed from your location.
5. Please follow above instructions to avoid being liable for damaged merchandise.
Claims: All claims for shortages must be made within 24 hours of receipt of shipment, by calling us. If you receive it during hours which our business is closed, you can send an email or a fax to 1-818-908-8906 with in 24hours of shipment.
Q: Can I ship my order to another address? Back to Top
Yes you can for all orders. As for online orders, type in the address that you want your package to be shipped to when you get to the Check Out Screen.
Q: How are shipping and handling (S&H) charges calculated? Back to Top
A: These charges depend on the size and weight of the package, destination, and delivery option. Heavy orders require additional S&H charges. If you order online, it can be viewed at the Check Out page before you order is finalized and you will have the opportunity so select an alternative ship method. Just a note, the first pound costs the most so the more you buy the lower your S&H will be as a percent of the purchase total. For international orders the customer is responsible for any custom fees and special shipping and handling changes.
Q: Can I track my package? Back to Top
A: Yes, you can if you choose UPS or DHL (international) as a delivery option. Your order confirmation email will include links to track your package. Simply click on UPS Tracking or DHL Tracking and type in the tracking number in the open box.
Q: Can I use my account number to ship my order? Back to Top
A: No, do to insurance reason we cannot use customers account number.
Q: Can I ship my order by USPS mail? Back to Top
A: Due to insurance reasons we do not ship USPS.
Q: What shipping method can I use for my international order? Back to Top
A: All international orders are shipped DHL Air only for speed and tracking purposes. Delivery time varies with each country.
Q: What is your Return Policy?
A: At Quick Uniforms, service is everything! That's why we offer quality products backed up by our Risk Free Guarantee. If for any reason you are not completely satisfied with your purchase, simply return the item to us within 15 days of receipt in its original (It can not be used and the packaging can not be open) condition by filling out the return form. Return form must be approved by Quick Uniforms before products are returned.
.Include order number, name, address, item(s) being returned and if you are exchanging, items that you are exchanging for. Please return the item(s) via a traceable or insured method to prevent the package from being lost in the mail. We are not responsible for returned items that lost in transit.
Our return address is as follows:
Attention: Returns Department
16012 Blythe St
Van Nuys, CA 91406
*Please note that there are no returns or exchanges on items that have been altered, customized, worn, or washed. However, custom items such as nametags, special orders, uniform with tailoring, alterations, etc. that are made up to customer specifications may be returned for adjustment if we have not made them in accordance with the written instructions (measurements, etc.) that are supplied to us. Shoes or boots may not be returned if worn. Videos, audio cassettes and CDs may only be returned (unless defective) if unopened and in original packaging. When a Purchase Order (PO) is used to buy a product, the sale is considered final. Exceptions may also apply for items ordered on a Purchase Order.
Q: Will prices for products change? A: We try to maintain our whole prices, but due to increase of cost for raw materials, prices are subject to change with out prior notice.